Title: Network Operator – 3rd Shift

Industry sector: Energy efficiency, Energy service

Job Type: Full-time

Location: Boston, MA

Travel: No
Relocation: No
Hours: Anticipate hours to be 3 days on, 3 days off, from 7:30pm – 7:30am. Will finalize hours based on needs of employee and firm.

Position Description

EnerNOC has an immediate need for a Network Operator – 3rd Shift.

The mission of the Network Operation Center is to provide capacity to the grid by reducing customers’ electricity consumption on an emergency basis. We execute this mission by developing appropriate protocols, validating them with rigorous testing, and then executing them flawlessly when called.

In order to provide this capacity, we meter energy demand at each of our 2000+ customer sites and, at many sites, we have the ability to remotely reduce our customers’ energy consumption. A robust and highly available network, therefore, is the foundation of our business and it is critical for this network to be operational at all times.

Key Responsibilities

The Network Operator will perform 3 primary functions:

1. Ensuring connectivity and data quality

- Monitoring our network of 1400+ remote devices that communicate via cellular, DSL, LAN and VPN
- Troubleshooting connectivity issues
- Configuring communications devices
- Identifying, correcting, and/or escalating data quality issues with sites, energy meter data, and contact information

2. Providing exceptional service to internal and external customers

- Providing night-time coverage as part of our 24x7 service desk
- Providing access to and support for PowerTrak, our Demand Response and Energy
Management software
- Responding to customer support requests via phone and email
- Updating customer contact information

3. Executing demand response events

- Learning Demand Response protocols and program rules
- Participating in Demand Response event training and simulations
- Executing Demand Response events

Further, the ideal candidate will find ways to increase operational efficiency by inventing ways to streamline operations and communicating ideas to the operations and engineering teams. The Network Operator will become an expert in EnerNOC’s core operational processes, and will develop a deep understanding of the issues surrounding load curtailment, emergency backup generation, and demand response programs across the nation.

During demand response events, our commercial and industrial power providers rely on us to notify them immediately, to monitor and support their load curtailment activities, and in many cases to remotely control their equipment and power generation during potential blackout situations. The activities of our NOC must therefore be executed flawlessly.

Required Qualifications/Skills/Education

- BA/BS in computer networking, engineering, computer science or other technical field
- 2-3 years experience as a Network Operator, IT specialist, Level 1 Network Support Technician, or other similar experience
- Networking and computer skills, including experience with cellular communications, routers, firewalls, network address translation, and/or VPN
- Excellent oral and written communications skills
- Excellent problem-solving and organizational skills
- Experience working within a service organization
- Desire to learn new technologies
- Ability to manage high-stress situations calmly and effectively
- Self-motivation and the ability to work in a fast paced, forward moving environment

Desired Qualifications/Skills/Education

- CCNA certification
- Experience with energy management, power generation, and related technologies